Export first
Create a complete export if needed. Cancelling a subscription does not delete the account.
Delete in the app
Open More, then Account & data and “Delete account”. The app shows affected data, implications for shared boats and a confirmation step.
You can start processing immediately without a revocation period or choose a revocable seven-day grace period. After confirmation you are signed out; technical deletion and retention processes then complete transparently.
Delete without app access
Email kontakt@myboatdesk.com from the registered address with subject “Account deletion”. We never request your password and may request identity evidence.
What remains
Active account data is deleted or anonymized after confirmation. Shared records can remain for other authorized members with your identity removed where possible. Legally required billing data and limited security records remain restricted for the applicable period. Backups expire through rotation.
Identity checks and request status
Account deletion permanently affects your boat record and is not executed from publicly available details alone. Use the signed-in app or registered email address where possible. If additional evidence is necessary, support requests only what is needed to match the account and never asks for your password.
An accepted request receives a traceable status. While confirmation, a shared-boat question or a legally required check remains open, the request stays visible. Do not create several parallel deletion requests; reply within the existing case instead.
After completion
Before final confirmation, verify that any requested export is complete and readable. Restoring actively deleted data is not normally available after completion. Short-lived access links and prepared export archives expire, while exports stored on your own devices remain your responsibility to protect or remove.
A later registration creates a new account and boat record; it does not reverse an earlier deletion. Questions about a completed request can be sent to the privacy address with the case identifier.